No. You must file your claim through Bikeflights because we process all claims internally. UPS is our partner carrier, and if you contact them to file a claim, they will refer you back to us. Any attempts to start a claim through UPS will not automatically be transferred to Bikeflights. As cyclists, we understand how important it is to get you back on your bike as soon as possible, and we will quickly process your claim. See also "How do I file a claim?"